My 'Rules' for Running My Membership Program
Six years of running SPECIAL PROJECTS. Here are my "rules" that guide the program.
Should you start a membership program? Probably not. But boy am I glad that I started mine.
Today (basically) marks the sixth anniversary of starting SPECIAL PROJECTS. Each year, I’ve written up everything I learned. In total, here are nearly 40,000 words on running a membership program (each a little snapshot of how I felt that year, a slight evolution in thinking about Doing the Thing):
- Running a Paid Membership Program (2020)
- Running a Successful Membership / Subscription Program (2021)
- Memberships Work (2022)
- Running a Membership Program: Four Years In (2023)
- Five Years of Memberships (2024)
This year, I thought I’d try something (slightly) more concise. Here are my so-called “rules” for the membership program, which have been refined over time.
SP "rules" (aka gentle suggestions
aka ignore at will
aka perhaps none of this will work for you
aka i have no idea what i'm doing)
aka ignore at will
aka perhaps none of this will work for you
aka i have no idea what i'm doing)
- Have clear creative goals; mine are:
- Staple those goals to your walls, your mirrors, your forehead; if you ever have a decision to make, ask yourself: Does it help me achieve these goals?
- All membership activities are in support of these goals
- General newsletters, pop-ups, board meetings (even writing this essay) — these all make me better at writing books; they provide the drafts, the grist, the “deadlines” that help complete books
- The program exists for the goals, not the members
- That may sound cold, but if you frame it properly, the members understand and enthusiastically support this!
- Producing “educational” content (livestreams, board meetings, etcetera) makes you better at working (making books) (by forcing you to think, reflect, show, tell), and also happens to be a boon for the members (you: the archetype)
- When starting, you will likely be disappointed (by the numbers)
- Launching SPECIAL PROJECTS was a depressing day, indeed; I basically shut my computer down and went for an endless walk, afraid to look at the numbers for 48 hours (they were disappointing)
- Thus: Only run a membership program if you are pathologically obsessed with your goals (and you’ve tried other options) (seriously, try the other options)
- Because each and every member is hard-earned, you are grateful for each one
- As such: I’ve sent a thank you note to every single new member; I’ve sent thousands of these (selfishly: it’s a nice chance for a new member to tell you why they became a member or how they found your work, which is usually delightful information and goes into my
you're not a piece of shit.md
text file)
- As such: I’ve sent a thank you note to every single new member; I’ve sent thousands of these (selfishly: it’s a nice chance for a new member to tell you why they became a member or how they found your work, which is usually delightful information and goes into my
- Simultaneously (and paradoxically) you never gaze directly at who is or isn’t a member, and you never focus on churn (you only get the
new member
email in order to say Thank You)- You absolutely do not have notifications for members canceling memberships or not renewing; you cannot know the heart of those leaving, but you can drive yourself insane watching them leave (driving yourself insane probably does not help you achieve you goals)
- At most you have an “ambient sense” of how many members there are in total, and as long as that number is above some threshold, you don’t fret
- (I usually see my member numbers only once a year: when I do my taxes)
- Fundamentally, you are building a community
- But: Your goal is not to manage a community
- This is one reason I don’t run a Discord; too much management and it distracts from the primary goal of making books (see how useful having those clear goals is?)
- Starting a membership program to do something (write, make films, record podcasts, whatever) but becoming beholden to managing the members is a sub-optimal (but not unusual) place to land; BEWARE
- You must have faith that the work itself is strong enough to be a binding agent
- If the work isn’t strong enough, work more on the work
- BTW: Deadlines are not only your friends, they are the only way work gets done
- Obsessive, irrational adherence to deadlines and work is non-negotiable
- Don’t let the shape of membership software determine the shape of your activities / work:
- i.e., roll your own, or use flexible software (Ghost? Wordpress?)
- Example: Being tied to a single platform like Substack means you can only do one thing: Write a single newsletter (also: it’s best to pick a platform that isn’t trying to be a social network (idiotic, avoidable political headaches await)); another big BEWARE)
- The most useful and generative member-facing stuff I’ve produced in the past six years has been ad hoc and unexpected (pop-up newsletters, book diaries, podcasts, livestreams; I’m grateful I wasn’t tied to rigid and monolithic membership / publishing software)
- Meaning: Experiment regularly
- Make strict decisions but be willing to change your mind (I renamed my membership program eighteen months into it (and am glad I did!))
- Process is everything, and a well-defined membership program enables an uncompromising commitment to process
- Have your general goals, but always be willing to go on a great side quest
- In the past two years I’ve been taken on several side quests, the biggest, most-impactful being a side quest to Morioka — a direct result from a membership-enabled exploration
- That side quest ended up connecting to a book (yay clear goals (though I had no idea it would when I embarked on the quest, I was able to nudge outcomes, goals in mind), see below: BOOKNERD), but also generating an incredible amount of tangible value (on the scale of $100s of millions; I suspect I’ll never have a bigger impact going forward; an interesting thought) for several countryside communities; so you know, strict decisions with some flexibility!
- I’ve found: It is “easier” to sell a physical thing than a strictly digital thing
- The best is when you find a symbiotic confluence between the digital membership program, and the physical things you produce
- For me, that’s making books and prints; once I found this (18 months after launching SPECIAL PROJECTS) everything reconfigured itself around this relationship (Yearly members get big discounts on my books)
- And finally: Know your scale — what scale do you want to work at? What scale makes you happy? Use that knowledge to drive membership decisions
#Books in 2024
Speaking of goals, Year Six of SPECIAL PROJECTS was a great year for books. I spent a huge chunk of it deep in the trenches of the Random House edition of Things Become Other Things. I didn’t expect to spend this much time on TBOT in 2024, but it turns out I had a LOT more to say than what was in our Fine Art edition. The Random House edition is over twice as long (word count) and has over a dozen new photos, including stills from films (securing those rights was arduous and Kafaka-esque — to say the least — but, I think, worth it).
My editor at Random House did a massively close reading of the Fine Art edition, returning a manuscript with hundreds of comments and questions. I answered nearly all of them. The end result is that something has, indeed, become another thing, and I am bursting with pride over this new thing — a book realized at a level I’d been unable to previously hit. And the core of it — the immutable core — is the Fine Art edition’s text. That makes me doubly happy. A membership thing begetting something else, operating at — possibly — a different scale (without compromise), which should (one hopes) feed back into the membership program. I hope (fingers crossed) we find a win-win-win virtuous cycle here.
This entire process has been captured (mostly) in a members-only pop-up diary called Nightingalingale (members get access to the full archive). I just published issue 281 (out of a supposed 21 — the original goal was to “finish the book” in three weeks — HA HA HA HA HA HA *dies laughing*) and by the time TBOT comes out on May 6, it’ll have been nearly four years since I sent the first issue of the pop-up newsletter that kicked off this book. So it goes, book writing.
I’m running a big pre-order campaign. Grabbing a copy is a huge help to me, and the life of this new book. Thanks in advance.
2024 was also the year I finally got a book out in Japanese — Kissa by Kissa, Japanese edition (「路上と喫茶:僕が日本を歩いて旅する理由」) was published in November by BOOKNERD in Morioka. We had a huge launch party, and have since started doing talk events around the country. It’s been A BLAST. It is so nice to have something out in Japanese — something I am hungry to talk about. And the book feels as fresh as ever, and the themes (rural decay, depopulation, disappearing culture, PIZZA TOAST, etcetera) more critical than ever. I did a talk event in Nagoya in January and one of the attendees had read the book six times (!!!!!!).
I got an incredible email from a Japanese reader just the other day; allow me to quote:
I’m a bit embarrassed to say that I only recently learned about Craig’s work through the latest episode [I was on the (apparently very popular) Japanese podcast, rebuild.fm] and instantly became a big fan.
I immediately purchased and read the Japanese version of “KISSA BY KISSA.”
I was amazed by your activity of walking to visit these coffee shops that seem to capture, like amber, the gradually disappearing atmosphere of the Showa era.
At the same time, l’ve been thinking about interviewing lesser-known restaurants and businesses in my area, so I find many commonalities with Craig’s activities, which is very inspiring.
While my walks are nowhere near the same length as yours, I’m particularly intrigued by how you’ve made walking your profession. [Me too lol]
Yesterday, I signed up for “Special Projects” and have been voraciously reading through past pop-ups. I was reading “THE RETURN TO PACHINKO ROAD” and was shocked by the volume and amount of text produced per day!
I’m thinking of trying to follow in Craig’s footsteps soon, starting with around 30,000 steps. I’m literally trembling with excitement at the incredible archive before me.
As mentioned in “KISSA BY KISSA,” I’d like to learn more about strategies for becoming friends with coffee shop
“I’m literally trembling with excitement at the incredible archive before me.” I mean … as an author, there is no better email to get than an email of this ilk. Inspired by my work, trembling before the archive, actionable next-steps to be had, a growing sense of awareness, lifestyle changes in the positive. Thank you, dear reader — for reading so closely and also for taking the time to compose this email.
Coöinciding with the launch, I set off on a huge media tour as well. Doing a dozen+ TV, newspaper, and magazine interviews. I was on a Saturday morning show, live, for ninety minutes as one of those talking goofballs so common to Japanese TV. Anyway, it’s been a joyful adventure, and I’m happy to be building up a durable readership here in Japan, finally, after so many years.
Random House (which has world rights) is working on selling TBOT to a Big Japanese Publisher. I hope we find one sooner than later! I’ve spent the last two years inadvertently in a Japanese Media Training Gauntlet, and I’d love to deploy these skills with focus and aplomb for this new book.
#Technical Crapola
I’m still using, basically, the same tech stack I was using last year: A custom app made using Python’s Flask runs my members-only website where all the goodies live. LLMs make tinkering and building tools like this easier than ever. (Truly, LLMs for language learning and programming are genuine piece of miracle software.) I’ve upgraded a few bits and bobs on it, but it’s still using the integrated sign on via Memberful, my membership software.
I’m also still paying a ~$5,000 USD/yr tax to Campaign Monitor; but also, they keep delivering my emails and emails are the bedrock of everything I do online, so it’s not too painful a cost. (I’m forever “just about to” switch over to Listmonk, the self-hosted, Amazon SES-based, open source newsletter alternative; this would reduce my newsletter costs to about … $100/year (?) but would also invariably incur/induce innumerable headaches.)
I wish there was a better photo-sharing network than Instagram. What a big mess. (I suppose the universal law is that all software from a sufficiently monolithic companies will become sufficiently terrible given ten years; see: Google Maps, Adobe Everything, Meta Everything, iPadOS (what even is this?), macOS’ recent paper-cut-death of boneheaded dialogs, and on and on.) My take on Instagram is to use it for ad-hoc Q&As while I walk on a members-only account (it’s the simplest / neatest technical solution to perform this activity), and otherwise treat it as a very light-touch one-to-many announcement space (where most people won’t see the announcement ¯\(ツ)/¯).
I wrote up my general feelings on social networks in 2025 over in Roden the other day.
#Future Memberships, Closing Thoughts
I’m not trying to grow this program to a hundred-thousand paying members. I like doing things that aren’t “cool.” That don’t “align with the algorithm.” I know I’m “limiting my reach” by not becoming a “Japan influencer” with a YouTube channel showing you “the real Japan,” but the whole point of this program is to never, ever have to become that. Shtick is death. Shtick is fundamentally “inauthentic” (that fraught word).
I am supremely lucky in who my members are. I’m lucky in what they appreciate about my work, and what they want to see me continue to do. Not “doing Influencer” is (thank god) what they’re here for. What makes me most uncomfortable about those kinds of activities is the lack of agency or autonomy. The alignment, the constant pathological alignment and realignment with an unseen, capricious algorithm. YouTube burnout is real; my goal is to keep doing this work until I’m dead (and not let the work itself be the thing that does the deadening).
As I stated way back up at the top, the goal is books, books, and more books; durable, everlasting nuggets of experience condensed. I have (and have started on) the next five books. And I know that in doing them, I’ll find other unexpected, delightful tendrils of life to explore. More books await. Constellations of books. Galaxies of books. Books are one of the greatest bulwarks against kleptocracy and authoritarianism because they hone focus, attention, and can imbue a mind with calmness required to take clear action: Qualities required by a society to “win.” To be reductive (and somewhat alarmist): The feed, the doomscroll, the hyperventilation, is the heartbeat of political and social death. It is not life. It is a false heartbeat. BEWARE the feed and what it makes you do and think; cultivate the clear mind. (Please, for all of us, cultivate the clear mind.)
And so amidst all this — the inauthenticity of social media and algorithmic apnea and 3 a.m. scrolling, of endless cyclical global turmoil of abject narcissistic vacuity — a membership program like SPECIAL PROJECTS gives me the permission to work with purpose: To keep exploring, unfettered by what some platform (or dictator) “wants” me to do or be, and unbeholden to the gatekeeping of, say, big companies (publisher or otherwise). (This is a tremendously privileged position, and one that is not lost on me for even a single second.)
So THANK YOU! — to everyone who has joined, who has bestowed this permission via your memberships and purchasing of my books and prints. I feel a tremendous obligation to you — to do right by your support. To stay on this weird path (one feeling increasingly important) that we’ve created together.
Onward into Year Seven,
C